Overview
This Privacy Policy describes how Bitcoin Investment Platform ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our platform, website, and related services (collectively, the "Service").
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.
We operate in compliance with applicable data protection laws and are committed to maintaining the highest standards of data privacy and security for all our users.
Information We Collect
We collect several types of information to provide and improve our Service:
Account Information
When you register, we collect your full name, email address, phone number, and password (stored as a secure hash). This information is required to create and manage your account.
Financial Information
We collect Bitcoin wallet addresses, transaction amounts, deposit and withdrawal records, and investment activity. We do not store credit card or bank account details directly.
Usage Data
We automatically collect information about how you interact with our Service, including IP address, browser type, pages visited, time spent, and referring URLs.
Communication Data
If you contact our support team, we retain records of those conversations to improve our service and resolve disputes.
How We Use Your Data
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the platform
- To process Bitcoin deposits, trades, and payouts
- To send transaction confirmations, account alerts, and security notifications
- To provide customer support and respond to your inquiries
- To detect, prevent, and investigate fraudulent or unauthorized activity
- To comply with legal obligations, including anti-money laundering (AML) requirements
- To improve our platform, features, and user experience
- To send you important updates about changes to our services or policies
We will never sell your personal data to third parties for marketing purposes. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
Service Providers
Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, email delivery, analytics). These parties are contractually bound to protect your data.
Legal Requirements
When required by law, court order, or government authority, or to protect the rights, property, or safety of our platform, users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Security
We take the security of your personal data seriously and implement industry-standard measures to protect it:
- All passwords are hashed using bcrypt with a high cost factor — we never store plaintext passwords
- All data in transit is encrypted using TLS 1.2 or higher
- JWT tokens are used for session authentication with short expiry windows
- Sensitive data is stored in isolated private storage inaccessible from the public web
- Regular security audits and vulnerability assessments are conducted
- Two-factor authentication is available and recommended for all accounts
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data, subject to legal obligations.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for certain purposes.
Right to Restrict
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained for the lifetime of your account plus 7 years after closure for legal compliance
- Transaction records are retained for a minimum of 7 years to comply with financial regulations
- Support conversation logs are retained for 3 years
- Usage and analytics data is retained for 2 years in anonymised form
- Password reset tokens expire after 1 hour and are deleted immediately after use
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Upon notification, we will take prompt steps to delete such information from our systems. We reserve the right to terminate any account we discover belongs to a minor.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to all registered users
- Display a prominent notice on our platform for at least 30 days
Your continued use of the Service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.